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When Excel’s AVERAGE function doesn’t give true results, try AVERAGEA

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 Article Abstract:

(Mary Ann Richardson) Sometimes, the AVERAGE function does not give a true picture of your data. AVERAGE can only find the average of a range of numerical values; it skips any text values. For example, the results of a monthly mailer for donations to a nonprofit organization are listed below. If you want to know the amount of the average donation that came in, you would use the AVERAGE function, as shown in B20. The results would not include those who received the mailing but did not send a donation.

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